Shipping policy

Shipping Policy – Old Imperia

Order Processing

• At Old Imperia, we partner with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS, who work with local couriers to deliver directly to your door.
• We proudly offer FREE worldwide shipping on all orders – no minimum required.
• We aim to process all orders within 2–5 business days. During this time, our team carefully prepares your order, ensuring all details are correct before dispatching it to our shipping partner.
• Please note that all payments are subject to verification and approval before shipping, which may take several days.
• Once your order has begun processing through our shipping department, we are unable to make any changes, including address modifications, product selections, or personalized details like names and numbers. Please double-check all information at checkout.

Shipping Times

• Our standard shipping timeline is 2–3 weeks from the date of dispatch, depending on your location. This is an estimate and may vary due to customs clearance, holidays, or global shipping disruptions.

Estimated delivery times by region:

  • Western Europe: 15–25 business days

  • Australia, New Zealand: 20–30 business days

  • Canada, Central Europe, United States: 10–25 business days

  • Mexico, Central America, South America, Eastern Europe: 15–30 business days

Note: The times above do not include the 2–5 day processing period.
Orders with multiple items may ship separately from different production partners.

International Shipping & Duties

• We ship worldwide, with free delivery included.
• Please be aware that import duties, customs fees, or taxes may apply depending on your country’s regulations. These are the responsibility of the customer.
• If a package is refused or returned due to unpaid import duties, you will be responsible for any associated return and handling fees.

Tracking

• All orders include a tracking number. You will receive this by email once the order is dispatched.
• Please allow up to 5 business days for the tracking info to update. If it’s still inactive after that, contact us at contact@oldimperia.com.

Non-Delivery & Address Issues

• Old Imperia is not responsible for failed deliveries due to incorrect or incomplete address details entered during checkout.
• Once dispatched, packages cannot be redirected.
• In many cases, undeliverable packages are destroyed and not returned to us by the carrier.

Lost / Stolen / Damaged Packages

• If your tracking shows that the package was delivered but you did not receive it, please contact your local courier or delivery provider to file a claim.
• Old Imperia is not responsible for packages marked as delivered by the carrier.
• All claims will be assessed based on tracking confirmation and timestamps.

Feedback & Support

Your satisfaction is important to us. If you have any questions, concerns, or feedback, feel free to contact us at:
📧 contact@oldimperia.com

We’re here to help and constantly improving to better serve you.